eLearning+Support+Specialist

Basic Function

 * Provide support for the eLearning department

Essential Functions

 * Provide technical support for eLearning students and faculty with the following related software programs and applications:
 * Blackboard
 * Elluminate
 * Microsoft Office
 * Presidium
 * Other web-based applications used in eLearning
 * Administer the college’s course management system (CMS) serving 3,000+ students and 150+ faculty
 * Supervise part-time hourly and work study staff
 * Interview, hire, supervise, train and discharge staff
 * Manage the eLearning support desk operations ensuring appropriate staffing and assistance for users.
 * Maintain statistics database
 * Create and run complex queries
 * Develop and generate complex reports for strategic planning & reporting.
 * Support the eLearning advisory committee
 * Maintain wiki
 * Coordinate and schedule meetings
 * Compile information for the eLearning section of the course schedule
 * Manage course development tracking and Personal Action Form generation
 * Maintain and update the eLearning website
 * Manage the WAOL scheduling system
 * Maintain eLearning application and testing server

Minimum Qualifications

 * Associate’s degree, IT technical certification or relevant experience
 * Microsoft Access Experience
 * Web design experience

The Successful Candidate Should Demonstrate

 * Excellent organizational skills
 * Effective interpersonal skills.
 * Ability to develop productive working relationships with students, college fauclty and staff.
 * Cultural competencies.
 * Experience in computer support/troubleshooting
 * Knowledge of course management systems
 * Excellent computer skills
 * Ability to work in a team environment

Preferred Qualifications

 * Experience using the Blackboard course management system
 * Experience with Adobe Flash