Blackboard+Bugs

I want us to use this space to document bugs in the Blackboard system. If you come across anything buggy report it here using the following template:


 * Problem:**
 * Replicate:** (steps to replicate issue)
 * Cause:**
 * Solution:**

Once an issue is confirmed then we can list these known issues on the web or in some kind of document to share with faculty/students.

Confirmed Bugs

 * Problem:** Green checkmarks showing in gradebook for quizzes instead of scores
 * Replicate:**
 * Cause:** Instructor checked the box "Hide the score of this test from the gradebook" in the test settings.
 * Solution:** If the box is unchecked then all attempts will be removed so it is important for the instructor to grade the tests manually before unchecking box. This option should not be used for exams.




 * Problem:** Test page in Blackboard scrolls slowly when using Internet Explorer
 * Replicate:** N/A
 * Cause:** Timer script is causing issues with IE
 * Solution:** Open up "Tools" menu in IE, go to "Internet Options", click on the "Security" tab and enable the "Allow Status Bar Updates Via Scripts" option.




 * Problem:** Graded Forum Gives Following Error - "The connection for the gradebook has been lost. It must be redefined in Modify Forum."
 * Replicate:** Check forum in gradebook
 * Cause:** Database disconnect between forum and gradebook
 * Solution:** Have Blackboard ASP Modify Database with following code -

-- Determine the linkrefid of the forum that needs a gradebook column select registry_value from forum_registry where forummain_pk1= and registry_key='FORUM_GRADE_HANDLE';

-- Create new gradebook column to associate with the discussion board, via the GUI.

-- Associate the forum with the gradebook column update gradebook_main set linkrefid=' ' where pk1=; commit;



(1) Used Mozilla Firefox instead of Internet Explorer (Still encountered same issue with either browser) (2) Shut down the anti-virus/firewall program she had running (3) Shut down the Windows firewall (4) Cleared all personal data (5) Restarted her computer (6) Made sure no other programs are running in the system tray that interfere with the firewall None of these worked, so in Mozilla Firefox, I had her change her advanced Javascript settings and she was able to log in. How to: Select **Tools** > Click **Options** > (To the right of JavaScript) > Click **Advanced...** > Make sure only these boxes are checked:
 * Problem:** Student could not login to Blackboard. She could login to the Portal fine and all other websites work(according to her) and when she tried to login to Blackboard, the page just tried to load, but eventually just said that it cannot connect.
 * Replicate:**
 * Cause:** Advanced JavaScript settings were not properly set
 * Solution:** Tried all usual steps: